Willis & Thornley

Willis & Thornley

Case Study: Transforming Willis and Thornley Ltd with a Root and Branch Appraisal, Workflow Automation Tools, and Advanced Reporting Solutions


Willis and Thornley Ltd is a renowned name in the UK, with a long-standing reputation for excellence in industrial design, manufacture, and installation of industrial chimneys, support masts, lattice frames, flues, silencers, and general fabrications.

Despite their success, the company recognised the need to streamline their business processes and improve their decision-making capabilities. Willis and Thornley Ltd approached Marshall Mahoney Ltd to conduct a comprehensive root and branch appraisal, followed by the implementation of workflow automation tools and advanced reporting solutions.

Root and Branch Appraisal:

Marshall Mahoney Ltd began by conducting an in-depth root and branch appraisal of Willis and Thornley Ltd’s operations, processes, and market position. This comprehensive analysis helped identify the company’s strengths, weaknesses, opportunities, and threats. The appraisal’s key objectives included understanding the company’s technology function, identifying critical issues, and developing potential solutions to address them.

Workflow Automation Implementation:

After the root and branch appraisal, Marshall Mahoney Ltd introduced Atlassian JIRA software to Willis and Thornley Ltd, customising the workflow automation tool specifically for their processes, procedures, and requirements. This tailored solution helped eliminate manual tasks, increase efficiency, and reduce the risk of errors. The implementation of JIRA software led to significant improvements in the company’s day-to-day operations, resulting in increased productivity and cost savings.

Advanced Reporting Solutions:

To further enhance Willis and Thornley Ltd’s decision-making capabilities, Marshall Mahoney Ltd introduced advanced reporting solutions powered by their serverless data warehouse. These customised reporting tools provided real-time insights into the company’s performance, enabling them to make informed, data-driven decisions. The seamless integration of the reporting suite with the serverless data warehouse ensured a holistic view of the business performance, fostering a data-driven culture across the organisation.


The combination of the root and branch appraisal, customised JIRA software, and advanced reporting solutions led to a transformative impact on Willis and Thornley Ltd.’s operations. The company experienced:

  1. Improved efficiency and reduced operational costs.
  2. Enhanced decision-making capabilities based on real-time, data-driven insights.
  3. Streamlined business processes and increased productivity.
  4. A stronger market position due to leveraging identified opportunities.
  5. A more collaborative and data-driven organisational culture.



Marshall Mahoney Ltd.’s expert approach to conducting a root and branch appraisal and implementing customised workflow automation tools and advanced reporting solutions successfully transformed Willis and Thornley Ltd.’s operations. As the UK’s leading name in industrial chimneys, the company now enjoys streamlined processes, increased productivity, and a competitive edge in their market, ultimately driving their continued success.

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